How do I Delete, Expire or Forget a contact?

Your http://BriefYourMarket.com system will enable you to delete, expire or forget a contact – this can be found from your system’s ‘Audience- All contacts’ tab.

Type in the contacts email, first name or last name

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Once you have found the contact that you are looking for click the edit button on the left-hand side.

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You can then choose to either delete, expire or forget the contact.

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Deleting, expiring or forgetting a contact in your CRM system will not delete, expire or forget that contact in your http://BriefYourMarket.com system. These actions must be carried out in both systems separately.

DEFINITIONS OF DELETING, EXPIRING AND FORGETTING CONTACTS

Delete

When you delete a contact, you will lose all contactable information for the contact. Choosing to delete a contact gives your business more control of auditing your own data.

Forget

The forget function enables you to service a ‘Right to be Forgotten’ or ‘Right to Erasure’ request from a contact.
Please note: when a contact is ‘forgotten’, the data cannot be retrieved, and you will lose this contact indefinitely.

Expired

Expiring a contact enables you to remove a contact from your database. This can be used when you cannot assign a suitable lawful basis for processing a contact’s data.

Expiring a contact in your http://BriefYourMarket.com system will create a data ID for the contact. The data ID contains no personally identifiable information and can be used to re-activate an expired contact within your http://BriefYourMarket.com system, if the contact’s circumstances were to change in the future and they requested your services.

Please note: you will not be able to contact an expired contact.